Thriving, Surviving & Occasionally Crying-Graphic Design

• Machine wash shirt inside out with cold water 
• Do Not Bleach
• Do not Iron, steam directly on design
• Dry on low heat/or hang dry preferred
• Do not dry clean

Processing Time/TAT

Orders are processed within 5-7 business days.  Ready to ship items are 3-5 business days.  Custom Orders turn around time are 7-14 business days. These times do not include shipping time.

All shipping time excludes weekends.  

During peak seasons, processing may take longer. You will receive a confirmation email with tracking information once your order has shipped.

Please Read our Return Policy

Custom Orders are not refundable

Thank you for choosing our custom-made graphic t-shirts! We take pride in our craftsmanship and want you to be completely satisfied with your purchase. Please review our return policy below.

Custom Orders

As all our custom made to order apparel, we cannot accept returns or exchanges based on fit or personal preference. Please carefully review your order before completing your purchase, including correct sizing.  Please refer to our sizing charts located in our footer section on our pages or on your style option page.

Defective or Incorrect Items

If you receive a t-shirt that is defective, damaged, or incorrect (wrong size or design), please contact us within 7 days of receiving your order. To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at herlegacyshop@gmail.com with your order number and a description of the issue.
2. Photos Required: Please include clear photos of the defective or incorrect item to help us process your request quickly.
3. Return Instructions: We will provide you with instructions on how to return the item, if applicable.  Buyer is responsible for postage on return items, unless other arrangements have been made with Her Legacy Shop customer service.

Sale Items

Please note that items marked as "final sale", "on sale" or "clearance" are not eligible for return or exchange.    Custom orders are non-refundable. 

DTF/ Transfers are NON- Refundable and cannot be returned or exchangable. All sales on DTF/Screen prints are final.

Refund Process (if applicable)

• Once we receive the returned item and confirm the issue, we will issue a full refund or send a replacement, depending on your preference and our stock availability.
• Refunds will be processed to the original payment method used at checkout.

*Please carefully review your order before completing your purchase*

Questions?

If you have any questions regarding our return policy or your order, please don’t hesitate to reach out to us at herlegacyshop@gmail.com. We’re here to help!

Thank you for understanding our policy, and we appreciate your support of our small business..

DTF Transfer Peel Instructions

Not sure when to peel your DTF transfer?

Always follow the peel instructions provided with your specific transfer when available. If no peel method is specified:

• Allow the transfer to cool completely before peeling — start with a cold peel.

• Slowly peel the carrier sheet from one corner.

• If the design begins lifting with the carrier, stop, lay the carrier back down, and repress for a few more seconds.

• Once peeled, cover the design with parchment or a protective sheet and repress for 5 seconds for added durability.

Tip: Peel slowly and carefully. Different DTF transfers can have different hot, warm, or cold peel requirements, so when in doubt, cold peel is the safest general starting point.